Returns & Claims

Eligibility

Returns and claims are accepted for:

• Products damaged in transit.
• Wrong item received.
• Sealed items, unopened and in original packaging.

Because our hot chocolate, coffee and matcha are food products, opened or used pouches cannot be returned for hygiene and quality reasons unless the product itself is faulty.

How to Raise a Claim

1. Contact us within 7 days of delivery on WhatsApp or email.
2. Provide your order number, along with a photo if the product arrived damaged.
3. We’ll confirm pickup, replacement, or refund instructions within 2 business days.

Refund Timeline

Once a return is approved and the product received back (where applicable), refunds are processed to your original payment method within 5–7 business days via Razorpay.

Common Questions

• Can I exchange one flavour for another? Contact us before the order ships — once dispatched, exchanges follow the same process as a damaged/wrong-item claim.
• What if only part of my order arrived damaged?We’ll replace or refund just the affected item, not the full order.

Related

See our Shipping Policy for delivery timelines, or our Terms & Conditions for order and payment terms.